At SIVANGH SERVICES (OPC) PRIVATE LIMITED, we aim to deliver your grocery needs quickly, safely, and affordably. This Shipping Policy outlines the terms and conditions regarding order processing, shipping charges, and delivery timelines.

1. Serviceable Locations

We currently offer delivery services within selected areas of Chennai. We are working to expand our delivery zones. To check whether your area is serviceable, please enter your PIN code at checkout or contact our support team.

2. Delivery Charges

We believe in providing maximum value to our customers. Our delivery charges are as follows:

Cart ValueDelivery Charges
Up to ₹800Free Delivery
Above ₹800₹30 – ₹50, based on distance
Non-serviceable areasNo delivery available

⚠️ Note: Free delivery applies only to eligible PIN codes within our standard delivery zones.

3. Order Processing Time

  • Orders are processed within 1-2 business days after successful payment.
  • Orders placed after 5 PM will be processed the next working day.
  • Deliveries are typically completed within 2–4 working days, depending on product availability and delivery location.

4. Delivery Schedule

Deliveries are carried out during the following hours:

  • Monday to Saturday: 9:00 AM – 8:00 PM
  • Sunday & Holidays: No deliveries unless otherwise specified

Our delivery partner will contact you before attempting delivery. If you are unavailable at the time of delivery, a second attempt will be made. Failing that, the order may be canceled and eligible for refund based on our return policy.

5. Delays and Exceptions

While we strive to meet all delivery timelines, certain delays may occur due to:

  • Weather disruptions
  • Transportation strikes
  • Public holidays
  • Stock shortages
  • COVID-19 or other emergencies

We will keep you informed about any delays through SMS, WhatsApp, or email.

6. Delivery Confirmation

Once your order is delivered, you will receive a delivery confirmation message. Please inspect your package at the time of delivery and notify us immediately in case of:

  • Wrong product
  • Damaged packaging
  • Missing items

Refer to our Return & Refund Policy for further details.

7. Contact Us

For shipping-related queries or to check your delivery eligibility, contact:

SIVANGH SERVICES (OPC) PRIVATE LIMITED
📍 Address: OLD 430/1, NEW 170/1, Mint Street, 1st Floor, Sowcarpet, Chennai – 600001
📞 Phone/WhatsApp: +91 9566140605
📧 Email: Sivanghservicespvt.ltd@gmail.com