At SIVANGH SERVICES (OPC) PRIVATE LIMITED, we strive to deliver the best quality grocery products to your doorstep with care and responsibility. Please read our return, refund, and cancellation policy carefully to understand your rights and obligations when shopping with us at https://sivanghservices.store.

1. Nature of Our Business

We operate as a trader, not as the manufacturer of the products listed on our platform. We source our products from trusted vendors and aim to maintain the highest standards in quality and service.

2. Return Policy

2.1 Eligibility for Returns

We accept return requests only under the following conditions:

  • Incorrect Product Delivered: The product received does not match the item ordered.
  • Damaged Product: The product is received in damaged condition due to transit issues.
  • Expired Product: The product delivered is past its expiration date at the time of delivery.
  • Product Not as Described: The product does not match the specifications mentioned on the website.

Note: Returns are not accepted for minor packaging damage that does not affect product usage or quality, and for perishable items unless they fall under the above-mentioned conditions.

2.2 Return Conditions

To qualify for a return:

  • You must notify us within 24 hours of receiving the product.
  • The item must be unused, unopened, and in the original packaging.
  • You must provide photo or video evidence of the issue via email or WhatsApp.

2.3 How to Initiate a Return

To initiate a return request, please contact our support team via:

Include your order ID, description of the issue, and photo/video evidence.

3. Refund Policy

Once your return is approved, the refund process will be initiated.

3.1 Refund Timeline

  • Refunds are processed to the original method of payment.
  • Refunds will be credited within 4-5 working days from the date of approval.
  • You will be notified by email or SMS once the refund is successfully processed.

3.2 Refund Scenarios

  • Approved Returns: Full or partial refund based on the returned product(s).
  • Product Out of Stock/Unavailable: Full refund will be issued if the product is unavailable after your order is placed.

Note: We do not offer cash refunds or store credits at this time.

4. Cancellation Policy

4.1 Order Cancellation by Customer

  • Orders can be cancelled before dispatch by contacting us immediately.
  • Once the order is dispatched, cancellation is not possible.

4.2 Order Cancellation by Us

We reserve the right to cancel orders due to:

  • Unavailability of stock
  • Incorrect pricing
  • Technical errors
  • Delivery location constraints

In such cases, you will receive a full refund.

5. Non-Returnable Items

The following items are not eligible for return:

  • Fresh produce (fruits, vegetables)
  • Dairy products
  • Frozen goods
  • Products purchased on clearance or special offers
  • Opened or used products

Exception: These items can be returned only if they are expired, damaged, or wrongly delivered.

6. Contact Information

If you have any questions or need support regarding your order, return, or refund, feel free to contact us:

Company Name: SIVANGH SERVICES (OPC) PRIVATE LIMITED
📍 Address: OLD 430/1, NEW 170/1, Mint Street, 1st Floor, Sowcarpet, Chennai – 600001
📞 Phone/WhatsApp: +91 9566140605
📧 Email: Sivanghservicespvt.ltd@gmail.com
🌐 Website: https://sivanghservices.store

We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.